Caroline Couture-Gillgrass was born and raised in a Franco-Ontarian family in Canada’s capital. She earned a Bachelor of Arts degree in Communications at the University of Ottawa. She eventually worked in marketing for a computer mapping (GIS) company in Southern California for several years.
Absence from Ottawa made her heart grow fonder and she decided to return with the new goal of promoting the city she loves for a living. She started at Ottawa Tourism in 2008 and since then has held various positions within the organization in media relations/communications and marketing, including her new role of Content Manager.
Caroline took a brief hiatus from Ottawa Tourism to work in communications for the Canadian Museums Association in 2013-2014. Throughout her career, Caroline has also earned several certificates in fields including GIS and marketing.